Privacy Policy

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Effective Date: October 27, 2026
 

Braids By Tel, ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at braidsbytel.com, book an appointment, purchase salon services or products, contact us, or interact with our business.

Our salon is located in Tennessee, United States. We handle personal information in accordance with applicable laws and regulations.

By using our website or services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is required by law, we will request it separately.

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1. Information We Collect

Depending on how you interact with our salon, we may collect the following categories of information.

A. Personal and Contact Information

• First and last name.

• Email address.

• Telephone number.

• Mailing address, if provided.

• Contact preferences.

B. Appointment and Service Information

• Appointment dates and times.

• Services requested or purchased.

• Appointment history.

• Preferred stylist or service provider.

• Appointment cancellations and no-shows.

• Service preferences and client consultation notes.

C. Beauty Consultation Information

If you voluntarily provide it, we may collect information relevant to safely providing salon services, such as allergies, sensitivities to beauty products, skin or scalp concerns, hair treatment history, and other service-related preferences.

We use this information only for appropriate service-related purposes and other purposes disclosed to you or permitted by law. We take reasonable steps to limit access to this information.

Please provide only information relevant to your requested service.

D. Payment and Purchase Information

If you purchase services or products, we may collect transaction details, purchase history, billing information, and payment status.

Payments may be processed through third-party payment providers. We do not intentionally store full payment card numbers or security codes on our own systems unless expressly disclosed and handled in accordance with applicable requirements.

E. Photographs and Images

If you provide photographs for consultation purposes, or if we photograph your hair, nails, skin, or completed service, we may use those images to assist with service delivery or maintain service records.

We will seek appropriate permission before using identifiable client photographs for promotional purposes, including our website, social media accounts, or advertisements, where required by law or our consent practices.

You may decline promotional photography without affecting your ability to receive salon services.

F. Website and Device Information

When you visit our website, we or our service providers may automatically collect technical information such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website.

We may use cookies and similar technologies to support website functionality, security, analytics, and, if applicable, advertising.

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2. How We Use Your Information

We may use the information we collect to:

• Schedule, confirm, manage, reschedule, and cancel appointments.

• Provide salon services and maintain appropriate client service records.

• Communicate appointment reminders and service-related updates.

• Process payments, purchases, refunds, and applicable deposits.

• Respond to questions, requests, complaints, and feedback.

• Maintain client preferences and improve your salon experience.

• Send promotional offers and marketing communications when permitted and, where required, with your consent.

• Maintain business, tax, accounting, and transaction records.

• Protect our clients, staff, website, and business against fraud, misuse, and security incidents.

• Comply with applicable legal obligations and enforce our policies.

We limit the collection and use of information to purposes appropriate to our business and applicable law.

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3. Appointment Booking and Third-Party Services

We may use third-party platforms to manage appointments, client records, payments, email communications, text messages, website hosting, or other business functions.

Examples may include Square, Vagaro, GlossGenius, Fresha, or another provider, depending on the services we use.

When you book through a third-party platform, that provider may collect and process information under its own privacy policy and applicable agreements.

We encourage you to review the privacy policy of the booking or payment provider before submitting information through its platform.

We may disclose information to service providers when reasonably necessary to operate our salon and deliver requested services. We do not authorize our service providers to use information beyond what is permitted by our agreements and applicable law.

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4. Text Messages, Appointment Reminders, and Email

If you provide your telephone number or email address, we may use it to communicate with you about appointments, purchases, service changes, and other business-related matters.

Where permitted by law, we may also send promotional messages if you have provided any consent required for those messages.

Marketing messages are optional. Where applicable, consent to receive marketing texts is not a condition of purchasing salon services.

You may opt out of marketing emails by using the unsubscribe link provided in the email. You may opt out of marketing text messages by replying STOP where supported or following the instructions in the message.

Opting out of marketing communications does not necessarily stop essential transactional communications, such as appointment confirmations or important service updates.

We will honor applicable consent, opt-out, and communication requirements under federal and state law.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, maintain essential website functions, analyze website performance, and understand visitor interactions.

If we use third-party analytics or advertising tools, those providers may collect technical information about your website activity.

You may manage cookies through your browser settings and any cookie preference tool we provide. Where required by applicable law, we will obtain consent or provide opt-out mechanisms for relevant technologies.

Disabling certain cookies may affect website functionality.

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6. How We Share Information

We may disclose personal information in the following circumstances:

• Service providers: Booking platforms, payment processors, website hosts, email providers, text messaging providers, and other vendors supporting our operations.

• Professional advisers: Accountants, attorneys, insurers, and other advisers where reasonably necessary.

• Legal requirements: When required by law, valid legal process, or an appropriate governmental request.

• Safety and security: To investigate suspected fraud, address security incidents, protect rights, or prevent harm.

• Business transactions: In connection with a potential or completed merger, sale, restructuring, or transfer of our business, subject to applicable law.

• With your direction: When you authorize a disclosure or request that we share information.

We do not sell personal information for monetary consideration as part of our ordinary salon operations. If our actual practices involve disclosures that applicable law classifies as a sale or targeted advertising, we will update this policy and provide any required notices and choices.

We do not share client consultation information or photographs for unrelated purposes merely because you provided them to us.

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7. Your Privacy Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate record-retention requirements.

You may also ask us to update your contact information, change your communication preferences, or stop receiving promotional messages.

Certain information may need to be retained for legal, tax, accounting, dispute-resolution, security, or other legitimate purposes.

Where applicable privacy law grants additional rights, including rights to obtain a copy of personal information or opt out of certain processing, we will honor those rights as required by law.

How to Make a Request

Please contact us using the information in the Contact section. Include your name and a description of your request.

We may ask for reasonable information to verify your identity before disclosing, correcting, or deleting personal information. We will process requests within the time required by applicable law.

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8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including appointment management, client service, business operations, legal compliance, accounting, and dispute resolution.

Retention periods depend on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we will take appropriate steps to delete it, de-identify it, or securely dispose of it, subject to applicable law.

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9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Access to client information should be limited to personnel and service providers who need it for legitimate business purposes.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a data breach occurs, we will take appropriate steps and provide any notifications required by applicable law.

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10. Children's Privacy

Our website and salon services are intended for adults and children.

We do not knowingly collect personal information online from children under 13 without complying with applicable legal requirements.

If we learn that personal information has been collected from a child in circumstances requiring parental consent and that consent has not been obtained, we will take appropriate steps to address the information.

Parents or guardians who have questions about a child's information may contact us using the details below.

For appointments involving minors, a parent or guardian may need to provide information or authorization in accordance with our salon policies and applicable law.

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11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website, business practices, or applicable legal requirements.

Any changes will be posted on this page with an updated "Last Updated" date. Where required by law, we will provide additional notice or obtain consent.

We encourage you to review this policy periodically.

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12. Contact Information

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us through the website.

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